Call Analytics

GIL-75938494355
Status
Processed
Tenant
telecom-solutions
Project
sales-call-analysis
Template
Many Signals
Language
LT
Duration
4:23
Call Date
2026-02-09 14:32
✓
call_initiated
14:28:03
✓
answered
14:28:05
✓
recording
14:28:05
✓
transcribed
14:31:45
✓
processed
14:32:55
—
transfer
skipped
✓
hangup
14:33:02
Recording GIL-75938494355.wav · 4:23 · 2.1 MB
Analytics
Conversation
Transcript

Summary

Standard Summary

Customer called about a duplicate charge on their February bill. Agent verified account AC-449281 and confirmed the duplicate. Refund was processed immediately, expected within 3-5 business days. Customer expressed satisfaction with the resolution.

Structured Summary
Problem
Duplicate charge on February bill
Agent's Solution
Identified duplicate, processed immediate refund (3-5 business days)
Additional Issues
None
Complaints
None

Classification

Topic Category
Billing Pardavimai classifier
Sentiment
✓ Positive
positive negative neutral mixed n/a

Signals

Problem Repeat
✓ Pass
Agent repeated the customer's problem
Clear Information
✓ Pass
Agent informed about next steps
Professional Ending
✓ Pass
Agent said goodbye politely
Clear Instructions
✓ Pass
Agent checked customer understood
Callback Promised
✗ Fail
No follow-up was arranged