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Overview of all projects in this workspace
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Outcomes
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Analytics
VoiceBot
Outcome-based metrics showing business impact across products and functions. Filter by product to see specific impact. Click outcomes for details.
PRODUCTS:
Savings by Role
SettingsOutcome attribution by organizational role. Each role's salary and time-per-task are configurable in Project Settings. AI replaces specific tasks — the savings compound across roles.
| Role | Department | Salary | Insights Replacing | Hours Saved | FTE Equiv. | Cost Saved |
|---|
ROI Summary — This Month
Comparing autonomous AI outcomes vs equivalent human labor cost. Values calculated from role salaries and signal attribution configured in Project Settings.
Total AI Cost
Human Equivalent Cost
Net Savings
■ Insights Analytics
Documents Processed
12,847
+12.3% vs last period
Success Rate
97.8%
+0.4% improvement
Avg Processing Time
2.4s
-0.3s improvement
Active Templates
4
Across 6 projects
Template Usage
Many Insights68%
Few Insights18%
Summary + Sentiment10%
Sentiment Only4%
Sentiment Breakdown
58%Positive
Positive58%
Negative16%
Neutral12%
Mixed9%
N/A5%
Top Topics Detected
Billing
Support
Cancel
Upgrade
Refund
Other
Recent Activity
156 documents processed → sent (Many Insights template)
2 min ago
Template "Few Insights" updated — v2.4 published
8 min ago
3 documents failed at transcription adapter — retrying
23 min ago
SFTP connector lost connection — sales-call-analysis
41 min ago
■ VoiceBot Analytics Planned
Total Calls
3,421
+8.7% vs last period
Live Sessions
12
Active now
Goal Completion
78%
+5.2% improvement
Escalation Rate
4.3%
-1.1% better
Unanswered (Escalated)
47
+12 from last period
Goal Completion & Quality
78%Goals Met
Slot Fill Rate92%
Barge-in Rate15%
Avg Duration3m 42s
Top Intents
Cancel
Book
Status
Transfer
Info
Other
Recent Activity
Appointment booked — caller +370 612 34567
1 min ago
Subscription cancelled — goal completed in 2m 15s
4 min ago
Escalated to human — caller frustrated (sentiment: -0.8)
12 min ago
New flow "Collections v3" deployed
35 min ago
Documents Processed — Last 30 Days
Insights
VoiceBot
Active Alerts
SFTP connector down — sales-call-analysis
12 documents stuck at transcription > 5 min
Adapter error rate spike — topic_classification
2.1% failure rate on structured_summary adapter — above 1% threshold
4 documents failed lifecycle: stuck at transcribed stage > 10 min
Recent Processing Issues (8)
| Document ID | Timestamp | Failed Adapter | Error | Project |
|---|---|---|---|---|
| GIL-75938494388 | Feb 9, 14:42 | transcription | Audio file corrupted / unreadable | sales-call-analysis |
| GIL-75938494371 | Feb 9, 14:38 | structured_summary | LLM timeout after 30s | quality-assurance |
| GIL-75938494365 | Feb 9, 14:21 | topic_classification | Schema validation failed | sales-call-analysis |
| GIL-75938494352 | Feb 9, 13:55 | language_detection | Unsupported language detected | support-calls |
| GIL-75938494340 | Feb 9, 13:32 | transcription | Audio duration 0s — empty file | quality-assurance |
Documents Processed
12,847
+12.3%
Success Rate
97.8%
+0.4%
Avg Adapters / Doc
8.4
Across all templates
Failed Documents
284
+0.3%
Insights Processing — Last 30 Days
Documents processed per week across all projects and templates.
W1
W2
W3
W4
Competitor Mentions
Main Competitor
Budget Alternative
Regional Rival
Legacy Brand
Other
Total Mentions: 342
Calls with Mentions: 8.7%
Marketing Consent Tracking
GDPR compliance tracking: monitors whether marketing consent was collected during calls. "Not Asked" contacts may need follow-up for regulatory compliance.
Consent Given
2,847
68.2% of contacts
Consent Declined
891
21.3% of contacts
Not Asked
438
10.5% of contacts
Outbound Campaign Analytics
Performance metrics across all active outbound campaigns: telemarketing, notifications, surveys, and follow-ups.
Active Campaigns
3
Across 2 projects
Total Contacts
2,847
+14.2%
Avg Answer Rate
62%
+3.1%
Avg Conversion
34%
+2.8%
Outbound Calls — Last 30 Days
W1 (456)
W2 (523)
W3 (601)
W4 (548)
Details Checker Analytics
AI-driven gap detection and auto-collection of missing ticket data. Callbacks are generated automatically when required fields are missing.
Gaps Detected
127
This period
Auto-Resolved
89
70.1% resolution rate
Pending Callbacks
14
Avg wait: 4.2h
Escalated to Rep
24
18.9% of gaps
Gap Resolution — Last 30 Days
W1 (28)
W2 (34)
W3 (38)
W4 (27)
Top Missing Fields
Phone number34
Email address28
Account ID22
Preferred contact time18
Service type14
Total Calls
3,421
+8.7% vs last period
Autonomous Rate
78%
+5.2% improvement
Live Sessions
12
Active now
Escalation Rate
4.3%
-1.1% better
Customer Satisfaction
4.2/5
NPS: +42
Avg Resolution Time
2m 14s
-18s improvement
Escalated to Human
147
+12 from last period
Goal Completion & Quality
78%Goals Met
Slot Fill Rate92%
Barge-in Rate15%
Avg Duration3m 42s
Call Type Breakdown
Inbound Support2,668 (78%)
Telemarketing342 (10%)
Notifications245 (7%)
Surveys105 (3%)
Follow-ups61 (2%)
Top Intents
Cancel
Book
Status
Transfer
Info
Other
Weekly Calls — Last 30 Days
W1 (782)
W2 (845)
W3 (912)
W4 (882)
Recent VoiceBot Activity
Appointment booked — caller +370 612 34567
1 min ago
Subscription cancelled — goal completed in 2m 15s
4 min ago
Escalated to human — caller frustrated (sentiment: -0.8)
12 min ago
Collections call resolved — €1,240 payment scheduled
18 min ago
New flow "Collections v3" deployed to production
35 min ago