Prompt Library

Reusable prompt templates for Insights and VoiceBot

Sentiment Analysis
v2.3
Insights GPT-4o EN
Updated 2 days ago · 142 runs · 94.1% accuracy
Analyzes call transcript sentiment with confidence scoring and key phrase extraction.
Analyze the sentiment of the following call transcript. Return a JSON object with: sentiment, confidence, key_phrases...
Topic Classification
v1.8
Insights GPT-4o-mini EN
Updated 5 days ago · 87 runs · 89.7% accuracy
Classifies call topics into predefined categories with multi-label support.
Classify the following transcript into one or more topics: Billing, Support, Cancel, Upgrade, Refund, Other...
Summary Generation
v3.1
Insights GPT-4o EN
Updated 1 day ago · 203 runs · 91.3% accuracy
Generates concise call summaries with action items and follow-up recommendations.
Generate a concise summary of the following call transcript. Include: main_topic, key_points[], action_items[]...
VoiceBot Greeting
v1.0
VoiceBot Claude 3.5 Sonnet EN
Updated 3 weeks ago · 34 runs
Dynamic greeting prompt that adapts based on time of day and caller history.
You are a helpful customer service agent. Greet the caller warmly. If returning customer, reference their last interaction...
Compliance Checker
v1.2
Insights GPT-4 Turbo EN
Updated 1 week ago · 56 runs · 96.8% accuracy
Checks call transcripts against regulatory compliance rules for telecom sector.
Review the transcript for compliance with telecom regulations. Check for: identity_verification, disclosure_statements...
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