Reporting
Analytics, SLA compliance, and usage reports
Overview
SLA Compliance
Usage & Costs
Value & ROI
Total Calls
12,847
▲ 8.2%
Avg Processing Time
2.4s
▼ 12%
Sentiment Score
72.1%
— positive
Sentiment Distribution
58%
positive
Recent Alerts
SFTP connector down
System · 5 min ago
Sentiment dropped 15% in Sales project
Business · 2 hours ago
Queue depth exceeded threshold
System · 4 hours ago
Monthly report generated
Info · 1 day ago
Avg Response Time
1.8s
vs 3.0s target
SLA Targets
Metric Target Actual Status
Processing Time < 3.0s 1.8s On Track Uptime > 99.5% 99.8% On Track Queue Depth < 100 87 At Risk Error Rate < 1% 0.3% On Track Transcription WER < 15% 14.2% At Risk
Compliance Trend (12 weeks)
95%
API Calls
45,230 / 50,000
90% utilized
Storage
12.4 GB / 20 GB
62% utilized
Processing Hours
128h / 200h
64% utilized
Cost Breakdown by Project
Project Calls Processing Storage Total
Sales Call Analysis $124.50 $89.20 $12.40 $226.10 Customer Support Bot $98.30 $67.80 $8.90 $175.00 Collections VoiceBot $76.20 $45.10 $5.60 $126.90 Quality Assurance $42.80 $31.40 $18.20 $92.40
Total $341.80 $233.50 $45.10 $620.40
Top Cost Drivers
GPT-4o API calls $198.40
Audio processing (TTS) $124.80
Whisper transcription $108.60
Vector DB storage $89.20
Embeddings generation $56.40
Business value created by AI-driven automation. Compares platform cost to equivalent human labor, showing net savings and ROI. All values sourced from Outcome settings.
ROI Summary — This Month
Comparing AI processing cost vs equivalent human labor cost.
Role Department Salary Insights Replacing Hours Saved FTE Equiv. Cost Saved
Monthly Value Created vs AI Cost (6 months)
Green = value created (human equivalent savings). Blue = AI platform cost. The gap is your net ROI.