Conversation Flow Editor

— Main Flow
Flow Canvas
Version History
Project Settings
Add Step:
🔊 Greeting
Speak · "Hello, how can I help?"
🎧 Listen
Listen · Intent detection
⇄ Intent Router
Branch · 4 paths
Cancel Sub
Goal · Slot fill
Book Appt
Goal · Slot fill
Check Status
API Call · CRM lookup
Transfer
Escalate to human
👋 Goodbye
Speak · End call
🎵 AudioStep
Play audio file
⇄ DecisionStep
LLM decision branching
🔍 ExtractStep
Structured extraction
🌐 ApiCallStep
External API call
🔌 AdapterStep
Data adapter
⚙ SystemStep
System action
Node Details
Select a node on the canvas to edit its properties
Topics & Step Chains▶
order_status4 steps
▶
order_return4 steps
▶
refund4 steps
▶
warranty3 steps
▶
needs_agent2 steps
▶
other2 steps
▶
DecisionStep Configuration
Model used for LLM-based decision branching
order_status → CheckOrderAPI
order_return → ReturnFlow
refund → RefundProcess
warranty → WarrantyCheck
needs_agent → TransferHuman
other → FallbackRepeat
Or link from Prompt Library
Advanced Settings▶
AI service provider for this conversation step
GPT-4o: best accuracy. GPT-4o-mini: faster, lower cost. Claude 3.5: strong reasoning.
0.40
Lower = more predictable responses. Higher = more creative variation.
Text: free-form response. JSON: structured data for downstream integrations.
Flow Configuration▶
Configure greeting behavior, error recovery, and real-time features.
Feature Toggles
Detect when the caller speaks over the bot and pause playback
Track caller mood for escalation triggers
Auto-transfer to human agent when negative sentiment threshold reached
Save full audio recording for compliance and quality review