Conversation Flow Editor

— Main Flow

Flow Canvas

Version History

Project Settings

Outbound

Add Step:

Greeting

Speak · "Hello, how can I help?"

🎧 Listen

Listen · Intent detection

⇄ Intent Router

Branch · 4 paths

Cancel Sub

Goal · Slot fill

Book Appt

Goal · Slot fill

Check Status

API Call · CRM lookup

Transfer

Escalate to human

👋 Goodbye

Speak · End call

AudioStep

Play audio file

⇄ DecisionStep

LLM decision branching

ExtractStep

Structured extraction

ApiCallStep

External API call

AdapterStep

Data adapter

SystemStep

System action

Node Details

Select a node on the canvas to edit its properties

Topics & Step Chains

order_status4 steps

order_return4 steps

refund4 steps

warranty3 steps

needs_agent2 steps

other2 steps

Node Type

DecisionStep Configuration

Provider

Model

Model used for LLM-based decision branching

Branching Conditions

order_status → CheckOrderAPI

order_return → ReturnFlow

refund → RefundProcess

warranty → WarrantyCheck

needs_agent → TransferHuman

other → FallbackRepeat

ExtractStep Configuration

Slot Schema

order_number string required

customer_name string required

issue_type string required

ApiCallStep Configuration

URL

Method

Headers (JSON)

Body Template

AudioStep Configuration

Audio File

Manage audio files →

Prompt Text

Or link from Prompt Library

Language

Advanced Settings

Model

Provider

AI service provider for this conversation step

Model

GPT-4o: best accuracy. GPT-4o-mini: faster, lower cost. Claude 3.5: strong reasoning.

Temperature

0.40

Lower = more predictable responses. Higher = more creative variation.

Response Format

Text: free-form response. JSON: structured data for downstream integrations.

Voice Profile

Flow Configuration

Configure greeting behavior, error recovery, and real-time features.

Greeting Step

Fallback Step

Max Retries

Feature Toggles

Barge-in detection

Detect when the caller speaks over the bot and pause playback

Sentiment tracking

Track caller mood for escalation triggers

Auto-escalation

Auto-transfer to human agent when negative sentiment threshold reached

Record conversation

Save full audio recording for compliance and quality review

Outbound Flow Templates

Phase 2 — Exploration

Select a template to configure outbound calling flows. Each template includes pre-built conversation logic tailored to the use case.

📞

Telemarketing

Outbound sales calls with product pitch, objection handling, and conversion tracking. Includes A/B variant support for greeting scripts.

5 steps A/B testing Objection handler

🔔

Notification

Automated reminders and alerts: payment due, appointment confirmation, delivery updates. Short calls with confirmation acknowledgment.

3 steps Confirmation Voicemail

Survey

Customer satisfaction and NPS surveys. Multi-question flow with slot extraction, Likert scale support, and open-ended feedback collection.

7 steps NPS scoring Extraction

🔁

Follow-up

Post-interaction follow-up calls: debt collection reminders, subscription renewals, service check-ins. Adaptive tone based on previous interaction history.

4 steps History-aware Retry logic

Dialer Configuration

Parallel Capacity

Number of simultaneous outbound calls. Higher = faster throughput, but may exceed telephony capacity.

Caller ID

The phone number displayed to the recipient. Must be a verified number.

Answering Machine Detection (AMD)

Detect voicemail and answering machines. Leave a pre-recorded message or skip and retry later.

Record All Calls

Record outbound calls for compliance and quality review. Required for regulated campaigns.

Quick Campaign Launch

Create a new outbound campaign using this flow and the dialer configuration above.